Cancellation and Refund
At Recruit Manpower, we strive to deliver the highest quality recruitment solutions. We value your trust and investment in our services. This Cancellation and Refund Policy outlines our practices regarding cancellations, refund eligibility, and applicable timeframes.
Service Cancellation Policy
- Clients may request to cancel recruitment services by submitting a written cancellation request to our support team at hire.africa@recruitoutsource.com, hire.India@recruitoutsource.com.
- Cancellations must be made within 24 hours of payment to be eligible for a full refund.
- After 24 hours, cancellations will be considered on a case-by-case basis, and a partial refund may be provided depending on service progress.
Refund Eligibility
Refunds are applicable under the following conditions:
- The service has not been initiated by our recruitment team.
- No candidate profiles or shortlists have been shared.
- The refund request is submitted within the specified timeline.
No refund will be granted if:
- Services have been fully or partially delivered.
- Candidate profiles have been shared or interviews have been arranged.
- The request violates our terms or is received beyond the eligible timeframe.
Refund Timeline
- Approved refunds will be processed within 7–10 business days to the original mode of payment.
- You will receive a confirmation email once the refund is initiated.
Non-Refundable Services
Please note that digital services, including but not limited to:
- Job postings
- Resume database access
- Skill assessments
- Subscription-based services
are non-refundable once activated or accessed.
Exceptional Circumstances
Recruit Manpower reserves the right to review and assess refund requests based on individual situations such as:
- Duplicate payments
- Technical issues leading to service disruption
For such cases, please reach out to our support team promptly.
Contact Us
For questions regarding our service cancellation policy or refund timeline, please contact:
hire.africa@recruitoutsource.com, hire.India@recruitoutsource.com.
(+91) 91099 81136, (+258) 875674000
Recruit Manpower is committed to transparent service policies and ethical practices in all client dealings. Thank you for choosing us as your recruitment partner.